Refund & return policy.
1. Intact products
Intact, unopened products with tamper seals unbroken may be returned within 14 days of delivery for a full refund. Contact support for a return authorization before shipping anything back; returned parcels must arrive with the seal and lot label intact.
2. Opened products
Due to the biochemical nature of lyophilized research materials and the strict requirement to maintain chain of custody, opened vials or products with broken seals are ineligible for return or refund. Once a seal is broken, storage and handling can no longer be verified and the material cannot re-enter inventory.
3. Transit damage & incorrect shipments
Damaged parcels or incorrect shipments must be reported within 48 hours of delivery, with photographic evidence of the parcel, vials, and lot labels. Confirmed claims are replaced from a conforming lot or refunded in full — the buyer's choice.
4. Operational exceptions
Product recalls, documented contamination, and regulator-directed actions are handled outside the standard window: affected orders are notified directly and refunded or replaced according to the action in effect, regardless of purchase date.
5. Refund settlement
Approved refunds are processed back to the original payment method within 5 to 7 business days of approval. Refunds are never issued to a different card, account, or payee than the one charged.
These pages are working drafts prepared for payment-processor underwriting review as of July 14, 2026 and have not been approved by operations or legal counsel. They are not live policy and do not constitute legal advice; signed order documentation governs where terms differ. Bracketed values are placeholders pending entity and venue mapping.
This site supplies research-use-only materials.
Access requires that you are 21 years of age or older. Products are for laboratory and research use only — not for human or veterinary use, consumption, or clinical application.